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Appointments | Daily Updates
| Telephone Calls | Visitation |
Discharges | Pharmacies | Emergencies
APPOINTMENTS AND DROP-OFFS
The doctors see appointments Monday- Friday by referral only. Internal Medicine
appointment hours are 9:00 AM – 4:00 PM. Ultrasound appointments are Tuesday and
Thursday drop off only. Drop-off appointments are normally scheduled on weekdays
between 8:00 AM- 9:00 AM and may be as early as 7:30 AM. The patient may be
picked up as late as 6:00 PM weekdays. We ask that all new patients bring
radiographs and history from the referring veterinarian. All new patients should
withhold food or water after 10:00 PM the night before their scheduled appointment.
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DAILY UPDATES
If your pet has been hospitalized, we know you are anxious to receive an update
as soon as possible. The technicians are able to give the most complete information
after the doctors have done rounds and lab work has been completed. Rounds are between
8:00 AM - 10:00 AM, therefore we ask clients to call after 10:00 AM. After business
hour updates may be given by the emergency staff at (610) 435 - 5588.
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TELEPHONE CALLS
Monday - Friday 8:00 AM – 6:00 PM
The doctors receive numerous calls per day and attempt to return them between appointments,
procedures, and emergencies. Many of the calls are returned after VCVRC closes,
therefore please leave a daytime and evening phone number. Technicians frequently
return calls to provide you with a response as soon as possible. Messages left on
voicemail for the technicians before 2:00 PM will be returned the same business
day and any messages left after 2:00 PM will be returned the next business day.
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VISITATION
We know and understand how difficult it is to leave your pet in the hospital.
If your pet must be hospitalized you are welcome to visit the day after the procedure.
VCVRC hours for visitation are Monday- Friday 11:00 AM – 5:00 PM. We ask
that clients limit the visitation to 30 minutes or less. Visitation may also be
arranged after hours, through Valley Central Emergency by calling (610) 435-5588.
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 DISCHARGES
When your pet is ready to be discharged, we will call to schedule a time for you
to pick up your pet. A scheduled pick up time will allow us to prepare medications
and discharge instructions so that your wait is minimal. The technician will
go over the discharge instructions when you pick up your pet. Any questions that
the technician cannot answer will be forwarded to the Doctor. If a recheck appointment
is needed, scheduling the appointment may be scheduled at the time of discharge.
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PHARMACY
Prescription refills in - house can be filled by faxing to 610 435-6378 or leaving
a voicemail. When refilling prescriptions by fax and by phone please allow 24 hours
for prescriptions to be filled. Prescriptions may be picked up during normal business
hours Monday – Friday 8:00 AM- 6:00 PM.
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EMERGENCIES AFTER HOURS
If your pet has an emergency during the day, please contact your local veterinarian.
If the emergency is after business hours, please call the Emergency Center at (610)
435-5588 or visit www.valleycentraler.com or contact your local veterinarian.
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