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Appointments | Preoperative | Daily Updates | Telephone Calls |
Visitation | Discharges | Pharmacies
| Emergencies
 APPOINTMENTS
AND DROP-OFFS
The surgeons see appointments by referral only Monday-Friday. Our appointment hours
are 9:00 AM – 4:00 PM. Drop-offs for scheduled surgeries can be as early as
7:30 AM. The patient may be picked up as late as 6:00 PM. We ask that
all new patients bring radiographs and history from the referring veterinarian.
All new patients should withhold food or water after 10:00 PM the night before.
Please call (610) 435-1553 to cancel or reschedule your appointment.
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PREOPERATIVE INFORMATION
All scheduled surgery patients must be dropped off between 8:00 AM – 9:00 AM. All
patients must withhold food or water after 10:00 PM the night before surgery.
If your pet is on a special diet and currently taking medication please bring along
the medication /food and leave it with the technician at the time of admittance.
The surgery schedule is often not predictable due to unforeseen emergencies and
we ask that you leave all phone numbers where you may reached the day of surgery.
The clients will be called with an update after surgery has been completed.
If for some reason you have not heard from the surgeon by 5:00 PM please call the
office at (610) 435-1553 for an update.
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DAILY UPDATES
If your pet has been hospitalized, we know you are anxious to receive an update
as soon as possible. The technicians are able to give the most complete information
after the doctors have done rounds and lab work has been completed. Rounds are between
8:00 AM - 10:00 AM, therefore we ask clients to call after 10:00 AM. After business
hour updates may be given by the emergency staff at (610) 435 - 5588.
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TELEPHONE CALLS
Monday- Friday 8:00 AM – 6:00 PM
The doctors each receive numerous calls per day and try to return as many calls
as possible between appointments, procedures, and emergencies. Many of the
calls are returned after VCVRC closes, therefore please leave a daytime and evening
phone number. The doctors frequently have the technicians return the calls
so the calls are returned as soon as possible. Messages left on voicemail for the
technicians before 2:00 PM will be returned the same business day and any messages
left after 2:00 PM will be returned the next business day.
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VISITATION
We know and understand how difficult it is to leave your pet in the hospital.
If your pet must be hospitalized after surgery you are welcome to visit the day
after surgery. We ask that clients limit the visitation to 30 minutes
or less. VCVRC hours for visitation are Monday- Friday 11:00 AM – 5:00 PM. Visitation
may also be arranged after hours, through Valley Central Emergency by calling (610)
435-5588.
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DISCHARGES
When your pet is ready to be discharged we will call to schedule a time for you
to pick up your pet. A scheduled pick up time will allow us to prepare medications
and discharge instructions so that your wait is minimal. The technician will
go over the discharge instructions when you pick up your pet. Any questions that
the technician can not answer will be forwarded to the Doctor. If a recheck appointment
is needed, scheduling the appointment may be scheduled at the time of discharge.
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PHARMACY
After your specialist's approval, prescription refills can be filled by faxing to
610 435-6378 or leaving a voicemail. When refilling prescriptions by fax and by
phone please allow 24 hours for prescriptions to be filled. Prescriptions may be
picked up during normal business hours Monday – Friday 8:00 AM- 6:00 PM.
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EMERGENCIES AFTER HOURS
 If your pet has an emergency during the day, please
contact your local veterinarian. If the emergency is after business hours,
please call the Emergency Center at (610) 435-5588 or visit www.valleycentraler.com or contact your local veterinarian.
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